Commitment to Patients

Biogen recognizes the value of education and other support programs that help people better understand and cope with multiple sclerosis and psoriasis. Our Customer Service staff, patient programs and web sites all provide support to people dealing with the challenges of their disease.

Biogen’s Customer Service is a dynamic multi-site operation with locations in Cambridge, Massachusetts and Research Triangle Park, North Carolina. Our Specialists are caring individuals, committed to serving others. Each day, hundreds of patients with multiple sclerosis and care givers are helped by Biogen MS Support Specialists. Since the launch of AVONEX® (Interferon beta-1a), Biogen Customer Service has fielded more than 1.3 million phone calls. MS ActiveSource^SM, is Biogen’s customer service program which opens the door to a community of support via phone and the web.

Biogen’s Customer Service operation is leading edge in the services and compassion it provides to patients with MS and psoriasis. Patients can contact Biogen’s Support Specialists to get information about MS and psoriasis, treatments, as well as advice on how to live better with their disease. Insurance specialists help patients taking AVONEX and AMEVIVE® (alefacept) with insurance coverage issues.

Online Resources for Patients

More and more patients turn to the Internet looking for information about medical research, therapies and to find support from others. Since 2001, Biogen has offered a comprehensive web resource for people with MS, and recently launched an online resource for patients with psoriasis. Both award-winning web sites assure all users privacy and confidentiality.

MSActiveSource.com

This online resource, www.MSActiveSource.com, created by Biogen, is one of the premier destinations

on the Internet for information on MS. The site serves nearly half a million Americans whose lives are touched by the disease. It provides patients with information 24 hours a day to keep them educated, informed and supported. MSActiveSource.com is updated daily with news and information on MS research, alternative therapies, upcoming events, and offers direct links to other MS sites.

PsoriasisSupport.com

The online resource www.PsoriasisSupport.com provides in-depth content and community support, and helps people better understand and deal with the disease.

Individuals can find information about psoriasis including, the science behind the disease, research into potential future treatments and recent news on the disease. People with psoriasis can get advice from experts, and participate in a message board where they can share their experiences.